Terms & Conditions
Please read these terms carefully before using Cashman Casino Australia. By creating an account or placing a wager, you agree to be bound by the following conditions. Last updated: January 2025.
1. General Terms
These Terms and Conditions ("Terms") govern your use of the Cashman Casino Australia website and all associated services. By registering an account, depositing funds, or participating in any gaming activity, you acknowledge that you have read, understood, and agree to comply with these Terms in their entirety.
Cashman Casino reserves the right to amend these Terms at any time. Material changes will be communicated via email or on-site notification. Continued use of the platform following any modification constitutes acceptance of the revised Terms.
If you do not agree with any part of these Terms, you must immediately cease using Cashman Casino services and close your account by contacting our support team.
2. Eligibility & Account Registration
To use Cashman Casino Australia, you must meet the following eligibility requirements:
- You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
- You must be a resident of Australia or accessing the platform from a jurisdiction where online gambling is permitted.
- You must not be listed on any self-exclusion register, including the National Self-Exclusion Register.
- You must provide accurate, truthful, and complete personal information during registration.
Each individual is permitted to maintain only one active account. Creating multiple accounts may result in immediate termination of all accounts, forfeiture of balances, and voiding of pending withdrawals. Cashman Casino employs advanced fraud detection systems to identify duplicate registrations.
You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility. Notify our support team immediately if you suspect unauthorised access.
3. Identity Verification (KYC)
Cashman Casino is committed to compliance with Australian anti-money laundering (AML) and counter-terrorism financing (CTF) legislation. As part of our Know Your Customer (KYC) obligations, we may require you to provide verification documents at any time, including but not limited to:
- A valid government-issued photo ID (passport, driver's licence, or national ID card).
- Proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence).
- Proof of payment method ownership (credit/debit card photo, bank statement, e-wallet screenshot).
- Source of funds documentation for large deposits or withdrawals exceeding AU$10,000.
Failure to complete verification within the requested timeframe may result in account restrictions, including suspension of withdrawal privileges. Cashman Casino reserves the right to withhold funds until satisfactory verification is completed.
4. Deposits & Withdrawals
Cashman Casino accepts deposits and processes withdrawals exclusively in Australian Dollars (AUD). The following terms apply to all financial transactions:
Deposits
- Minimum deposit: AU$20 (may vary by payment method).
- Accepted methods: Visa, Mastercard, PayID, bank transfer, Neosurf, Bitcoin, Ethereum, Litecoin, and other approved cryptocurrencies.
- Deposits are processed instantly for most methods. Bank transfers may take 1–3 business days.
- No fees are charged by Cashman Casino for deposits; however, your financial institution may apply its own charges.
Withdrawals
- Minimum withdrawal: AU$30.
- Maximum weekly withdrawal: AU$10,000 (VIP players may have higher limits).
- Processing times: e-wallets and crypto within 24 hours; bank transfers within 3–5 business days; card withdrawals within 3–7 business days.
- Withdrawals must be made to the same method used for deposits where possible.
- Cashman Casino applies a 48-hour pending period during which you may reverse a withdrawal request.
Cashman Casino reserves the right to request additional verification before processing withdrawals exceeding AU$5,000 in a single transaction or AU$10,000 cumulatively within a 30-day period.
5. Bonus Terms & Wagering Requirements
All promotional offers, bonuses, and free spins provided by Cashman Casino are subject to the following conditions unless otherwise stated in the specific promotion's terms:
General Bonus Rules
- The standard wagering requirement is 35x the bonus amount before withdrawal is permitted.
- Welcome bonus wagering must be completed within 30 days of activation.
- Free spins winnings carry a 40x wagering requirement and must be completed within 7 days.
- Maximum bet while an active bonus is in play: AU$10 per spin or AU$0.50 per payline, whichever is lower.
- Only one bonus may be active at any time. Claiming a new bonus forfeits any remaining balance from a previous bonus.
Game Contributions to Wagering
| Game Category | Contribution |
|---|---|
| Pokies / Slots | 100% |
| Scratch Cards & Keno | 100% |
| Video Poker | 25% |
| Blackjack & Roulette | 10% |
| Baccarat & Craps | 10% |
| Live Dealer Games | 10% |
| Progressive Jackpots | 0% |
Cashman Casino reserves the right to void bonuses and associated winnings if evidence of bonus abuse, irregular play patterns, or syndicate betting is detected. This includes, but is not limited to, low-risk roulette strategies, opposing bets, and hedging across linked accounts.
6. Game Rules & Fair Play
All games offered by Cashman Casino operate using certified Random Number Generators (RNGs) that are independently audited by third-party testing agencies. Game outcomes are entirely random and cannot be predicted or influenced by external factors.
In the event of a system malfunction, software error, or technical failure during gameplay, Cashman Casino reserves the right to void affected bets and restore account balances to their pre-error state. Players will be notified of any such adjustments via email.
Cashman Casino prohibits the use of automated software, bots, scripts, or any form of artificial intelligence to place bets or interact with the platform. Violations will result in immediate account termination and forfeiture of all balances.
Return-to-Player (RTP) percentages for individual games are published within each game's information panel. Actual returns may vary from stated RTPs over short playing sessions due to the inherent volatility of casino games.
7. Responsible Gambling
Cashman Casino is committed to promoting responsible gambling practices. We provide the following tools and resources to help you stay in control of your gaming activity:
- Deposit Limits: Set daily, weekly, or monthly deposit caps through your account settings. Decreases take effect immediately; increases are subject to a 7-day cooling-off period.
- Loss Limits: Establish maximum loss thresholds per day, week, or month to manage your budget.
- Session Reminders: Enable notifications that alert you after a specified period of continuous play.
- Self-Exclusion: Temporarily or permanently exclude yourself from Cashman Casino. Self-exclusion periods range from 6 months to permanent. During self-exclusion, your account will be inaccessible, marketing communications will cease, and any active bonuses will be forfeited.
- Cool-Off Period: Take a short break of 24 hours, 7 days, or 30 days without permanently closing your account.
If you believe you or someone you know may have a gambling problem, please contact one of the following organisations:
- Gambling Help Online: www.gamblinghelponline.org.au or call 1800 858 858
- Lifeline Australia: 13 11 14
- GamCare: www.gamcare.org.uk
- BeGambleAware: www.begambleaware.org
8. Intellectual Property
All content on the Cashman Casino website — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof — is the property of Cashman Casino or its content suppliers and is protected by Australian and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this website without prior written consent from Cashman Casino. The Cashman Casino name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cashman Casino. You must not use such marks without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Cashman Casino, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of (or inability to access or use) the services.
- Any conduct or content of any third party on the services.
- Unauthorised access, use, or alteration of your transmissions or content.
- Technical failures, system outages, or interruptions in service.
- Losses incurred through gambling activity.
Cashman Casino's total aggregate liability arising out of or relating to these Terms shall not exceed the total amount deposited by you in the 12 months preceding the claim, or AU$500, whichever is greater.
10. Prohibited Activities
The following activities are strictly prohibited when using Cashman Casino services:
- Using the platform if you are under 18 years of age.
- Providing false, misleading, or incomplete registration information.
- Operating multiple accounts or allowing third parties to use your account.
- Engaging in fraudulent activity, money laundering, or terrorist financing.
- Exploiting software bugs, errors, or vulnerabilities for personal gain.
- Using automated tools, bots, or scripts to interact with the platform.
- Colluding with other players to gain an unfair advantage.
- Chargebacks or payment reversals without legitimate cause.
- Attempting to gain unauthorised access to other player accounts or Cashman Casino systems.
Violation of any prohibited activity may result in immediate account closure, forfeiture of all balances, voiding of pending withdrawals, and potential reporting to relevant law enforcement authorities.
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of Cashman Casino shall be subject to the exclusive jurisdiction of the courts of Australia.
In the event of a dispute regarding game outcomes, account balances, or promotional offers, players should first contact our customer support team at [email protected]. We will endeavour to resolve all complaints within 14 business days. If a resolution cannot be reached, players may escalate the matter to an independent dispute resolution body.
Cashman Casino maintains detailed server logs and transaction records. In the event of a dispute, the data recorded on our servers shall be the final authority in determining the outcome of any transaction or game round.
12. Amendments & Severability
Cashman Casino reserves the right to modify, update, or replace any part of these Terms at its sole discretion. Changes will be posted on this page with an updated revision date. It is your responsibility to review these Terms periodically for changes.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
13. Contact Information
For questions, concerns, or complaints regarding these Terms and Conditions, please contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 through the website
- Phone: 1800 CASHMAN (1800 227 462) — Monday to Sunday, 8:00 AM – 12:00 AM AEST
Our customer support team aims to respond to all enquiries within 24 hours during business days. For urgent matters relating to account security, please use our live chat service for immediate assistance.